maimun Platform Privacy Notice
This page describes what we collect when you use maimun and how we keep that data protected. We collect personal information during account creation, identity verification, and payment processing. We also collect usage data — which games you access, which markets you view, how often you log in — to improve our service and detect fraud. Our maimun platform does not sell your data to third parties or use it for marketing without your consent.
We store your data on secure servers and restrict access to authorized staff only. Some of our servers may sit outside your jurisdiction, but we apply the same security standards globally. We retain your data for as long as your account is active, plus a retention period for compliance and dispute resolution. If you close your account, we delete personal data subject to legal requirements.
This notice explains our data practices in detail. If you have questions about how we handle your information, contact our support team or our legal team using the channels listed at the end of this page.
What Data We Collect on maimun
We collect several categories of data when you use maimun. First, we collect account information: your email address, password (encrypted), phone number, and full name. We require this data to create your account and communicate with you about your account status, deposits, withdrawals, and support requests.
Second, we collect identity verification data. During KYC (Know Your Customer) verification, you upload a government-issued ID and a recent selfie. We also collect your date of birth, address, and nationality. We use this data to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. We do not share this data with third parties except where required by law.
Third, we collect payment data. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, date, and transaction ID. We use this data to process your deposit, reconcile your account balance, and detect suspicious activity. We do not store your full payment credentials — we store only the last four digits of your card or account number for reference.
Fourth, we collect usage data. We track which games you access, which sports markets you view, how long you stay logged in, and which features you use. We also collect your IP address, device type, and browser information. We use this data to improve our maimun platform, personalize your experience, and detect fraud or abuse.
- Account data
- Email, phone, name, password (encrypted). Used for account management and communication.
- Identity data
- Government ID, selfie, date of birth, address. Used for KYC verification and compliance.
- Payment data
- Payment method, amount, date, transaction ID. Used for deposit processing and reconciliation.
- Usage data
- Games accessed, markets viewed, login frequency, IP address, device type. Used for service improvement and fraud detection.
How We Use Your Data
We use your data for several purposes. First, we use it to provide maimun services — to process your deposits and withdrawals, maintain your account balance, settle your wagers, and deliver games and markets. Without this data, we cannot operate your account.
Second, we use your data to comply with legal requirements. Anti-money-laundering (AML) regulations require us to verify your identity and monitor your account for suspicious activity. We share data with financial regulators and law enforcement only when legally required to do so.
Third, we use your data to prevent fraud and abuse. We analyze usage patterns to detect account takeovers, duplicate accounts, and suspicious betting behavior. If we detect fraud, we may freeze your account and investigate.
Fourth, we use your data to improve maimun. We analyze which games are popular, which payment methods are most used, and which features need improvement. This helps us make better decisions about what to offer.
We do not use your data for marketing without your consent. If you opt in to marketing communications, we send you emails about new games, promotions, or platform updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or updating your preferences in your account settings.
Third-Party Processors and Data Sharing
We use third-party service providers to operate maimun. These include payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification providers (for KYC), and cloud hosting providers (for data storage). We share only the data necessary for each provider to perform their function. For example, we share your payment details with payment processors, but we do not share your gaming history with them.
We require all third-party processors to sign data protection agreements. These agreements require them to protect your data, use it only for the purpose we specify, and not share it with other parties. We audit our processors regularly to ensure they comply with these agreements.
We may share your data with law enforcement or financial regulators if required by law. We do not voluntarily share your data with government agencies, but we comply with legal orders (subpoenas, warrants) when we receive them. If we receive a legal order for your data, we notify you unless the law prohibits us from doing so.
How Long We Keep Your Data
We retain your account data for as long as your account is active. If you close your account, we delete most personal data within 30 days, subject to legal requirements. We may retain some data longer if we are required to do so by law (for example, anti-money-laundering regulations may require us to keep transaction records for several years).
We retain transaction data (deposits, withdrawals, wagers) for at least seven years to comply with financial regulations and resolve disputes. We retain usage data (login history, game access logs) for up to two years to detect fraud patterns and improve our service.
If you request deletion of your data, we delete it subject to legal requirements. Some data may be retained in backup copies for a limited time, but we do not actively use it.
Your Rights Regarding Your Data
You have the right to access your data. You can view your account information, transaction history, and identity verification documents in your maimun account dashboard at any time. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within 30 days.
You have the right to correct inaccurate data. If your name, address, or other information is incorrect, you can update it in your account settings or contact our support team.
You have the right to request deletion of your data, subject to legal requirements. If you want to delete your account and all associated data, contact our support team. We will delete your data within 30 days unless we are required to retain it by law.
You have the right to object to certain uses of your data. For example, if you do not want to receive marketing emails, you can unsubscribe. If you do not want us to use your data for fraud detection, you can request that we stop, though this may prevent us from operating your account safely.
Cookies and Tracking Technologies
Our maimun platform uses cookies to remember your login status, store your preferences, and track your activity. Cookies are small files stored on your device. We use two types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).
We use cookies to improve your experience — for example, to remember your language preference or your favorite games. We also use cookies to detect fraud and prevent unauthorized access to your account.
You can disable cookies in your browser settings, but this may prevent maimun from functioning properly. We do not use third-party cookies for advertising or tracking across other websites.
Data Security
We protect your data using industry-standard security measures. We encrypt data in transit (using HTTPS) and at rest (using AES-256 encryption). We restrict access to your data to authorized staff only. We use multi-factor authentication to protect staff accounts that access customer data.
We conduct regular security audits and penetration testing to identify vulnerabilities. We also maintain incident response procedures — if we detect a data breach, we investigate immediately and notify affected users within a reasonable timeframe.
While we take security seriously, no system is completely secure. If you believe your account has been compromised, contact our support team immediately.
Contact Us About Your Data
If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team or our legal team. Our support team responds to inquiries via email, live chat, and phone. Our legal team handles formal data requests and complaints.
You can reach our support team through the contact form on our site or by emailing [email protected]. We respond to data requests within 30 days. If your request is complex, we may extend this timeframe, but we will notify you of the extension.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. We cooperate with data protection authorities and respond to their inquiries.
Updates to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our maimun platform. Your continued use of maimun after we post changes constitutes your acceptance of the updated notice.
We last updated this notice in the current year. If you have questions about when this notice was last updated, contact our support team.
International Data Transfers
Our maimun platform operates globally, and your data may be transferred to, stored in, or processed in countries outside your jurisdiction. These countries may have different data protection laws than your home country. By using maimun, you consent to the transfer of your data to countries outside your jurisdiction.
We apply the same security and privacy standards to all data, regardless of where it is stored or processed. We use standard contractual clauses and other legal mechanisms to protect your data during international transfers.
Children's Privacy
Our maimun platform is not intended for children. We do not knowingly collect data from children under the legal age of majority in their jurisdiction. If we discover that we have collected data from a child, we delete it immediately. If you believe we have collected data from a child, contact our support team.
Summary
We at maimun collect personal data to operate your account, comply with legal requirements, and prevent fraud. We protect your data using industry-standard security measures and do not sell it to third parties. You have the right to access, correct, and delete your data. If you have questions about our privacy practices, contact our support team or our legal team using the channels listed above.